Rental Kimono AYAKA (“we,” “our,” or “the Shop”) is committed to protecting the privacy of customers who use our kimono rental and related services (the “Service”).
This Privacy Policy (the “Policy”) explains how we collect, use, and share personal information.
Article 1. Collected Personal Information and Collection Methods
1-1. Definition of Personal Information
“Personal Information” refers to information that can identify an individual, collected in connection with the use of our Service through internet-connected devices such as smartphones or computers.
1-2. Information We Collect
(1) Information provided directly by customers
- Full name
- Phone number
- Email address
- Reservation details (date, time, number of people, kimono size preferences, etc.)
- Companion information (if applicable)
- Any other information submitted through inquiry forms, reservation forms, or direct communication
(2) Information from third-party services (with customer consent)
If you link or interact with third-party services (such as social media platforms), we may collect:
- User IDs or account identifiers from those services
- Any information you allow the third party to share with us based on your privacy settings
(3) Automatically collected information
When you access or use our website or online services, we may automatically collect:
- Device and browser information
- Access logs and usage data
- Cookie identifiers and anonymized IDs
- Approximate location data (such as IP-based location)
Article 2. Purpose of Use
2-1. We use Personal Information for the following purposes:
- To manage reservations and provide kimono rental services
- To communicate with customers regarding bookings, changes, or inquiries
- To operate, maintain, and improve our Service
- To prevent misuse and ensure safe operation of the Service
- To notify customers of changes to service details or policies
- To provide necessary information to third-party partners involved in service delivery, only when required
2-2. Additional purposes may include:
- Creating anonymized statistical data for service improvement
- Marketing activities such as newsletters, promotions, or advertisements
- Retaining customer information for future service offerings or promotions
2-3.
We may use Personal Information for other purposes reasonably related to those listed above, unless prohibited by applicable laws or regulations.
Article 3. User Consent and Revocation
3-1.
Customers may request to stop or limit the use of their Personal Information by contacting us.
Please note that if certain information is necessary to provide the Service, discontinuation of use may result in the inability to continue the Service.
Article 4. Provision of Personal Information to Third Parties
4-1.
We do not provide Personal Information to third parties without customer consent, except in cases permitted by law, including when necessary to provide the Service or comply with legal obligations.
Article 5. Disclaimer Regarding Third-Party Information Handling
5-1.
We are not responsible for the handling of Personal Information by third parties when customers provide such information directly or access external websites.
Article 6. Disclosure of Personal Information
6-1.
Upon request and after verifying the customer’s identity, we will disclose Personal Information unless disclosure is restricted under applicable laws.
A handling fee of JPY 1,000 may be charged for disclosure requests.
Requests should be sent to:
Contact Address
Rental Kimono AYAKA – Privacy Desk
2F, Kaori Tori Building, 1-6-4 Hanakawado,
Taito-ku, Tokyo 111-0033, Japan
Email: info@ayakakimono-japan.com
Article 7. Correction and Deletion of Personal Information
Customers may request correction, suspension of use, or deletion of Personal Information.
We will respond appropriately after confirming the request.
Article 8. Data Security
We implement reasonable security measures to protect Personal Information; however, absolute security cannot be guaranteed.
Article 9. Inquiries
For any questions regarding this Policy, please contact:
Rental Kimono AYAKA – Privacy Desk
Email: info@ayakakimono-japan.com
Article 10. Cookies and Analytics
We use tools such as Google Analytics to collect anonymized usage data via cookies.
Details on Google’s data handling can be found in Google’s Privacy Policy.
Article 11. Policy Updates
We may update this Policy as necessary.
Revisions will be posted on our website, and consent will be obtained if required by law.